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  • 808,Logix Business Tower,Opposite Noida City Center Metro Station Noida-201301,India

    • B-1/A-19, MOHAN CO-OP. INDUSTRIAL ESTAT, opp. METRO PILLAR NO 337, Delhi 110044

  • contact@ziofytech.com Online Support

  • 9599202989

    Mon-Fri 8am-5pm

Hosted IVRs

Hosted IVR Services in Delhi, India

Ziofy Technology offers hosted IVR services for the business clients that want to maintain streamlined, leaner yet highly responsive customer service desk. We have delivered resonant IVR solutions for the business organizations that now reap better customer satisfaction with evident cost advantages. The entire arrangement is hosted on behalf of the business client that can continue to focus on its core specialization.

We design custom tailored hosted IVRS models that deliver programmed responses to the callers who feel satisfied at being assisted in a logical manner. At the backend, the IVR is integrated with the customer service desks to allow the caller to get the best reply and solution. This not only eliminates the agony of waiting for the customer but service efficiency is also achieved. We can usher such benefits for your firm too!

Here are the salient attributes of our hosted IVR services for you:

  • Swift and dynamic
  • Customized responses
  • Multiple language support
  • Scalability assured
  • 100% uptime guarantee

FEATURES OF HOSTED IVR SERVICES IN DELHI, NOIDA

Power-packed Features for Seamless Communication to Ease Your Communication


Auto Receptionist

Personalise your customer interactions and attend to every customer call without fail using the auto receptionist feature.


Call Monitoring

Keep a check on the live status of all calls and review the agent’s performance on the go over a comprehensive call monitoring dashboard.


Call Recording

Assess the quality of delivered customer service quality by listening to call recordings. Use these recording clips to resolve information discrepancy.


Multi-level IVR

Design a hierarchal IVR menu to segment the callers based on the query. Program every level with separate menu structure and call flow.


SMS and Email Notification

Keep yourself updated of all the incoming calls with instant SMS and Email notifications of all the calls missed or answered.


Text to Speech Support

Change your voice message on a click. Tailor your message script and generate dynamic recordings for your IVR with in-built text-to-speech support.

Our Happy Clients


BENEFITS OF HOSTED IVR SERVICES IN DELHI, NOIDA

Spend Less and Deliver More


Rich Calling Experience

Provide rich and quality experience to your customers by segmenting callers as per the queries and routing their calls to the best suited agent.


Real-time Updates

Get instant notifications of all the ongoing activities and schedule the updates on manager’s ID to track activities in real time.


On-the-Move Monitoring

With web portal and mobile app, get a hold of all the call centre activities on the move over your mobile phones and laptops.


No Call Missed

Do not miss any incoming call. Hosted IVR solutions acknowledge and answer every call to ensure you miss out on no lead.


Hassle-Free Setup

No need to purchase and setup hefty telephony infrastructure in your premises. With hosted IVR you can get started with IVR services in minutes.


Application Integration

Deliver a rich and productive calling experience by integrating your IVR with third-party applications such as CRM, Google Suite, app APIs and more.